Orders, including pre-orders, are not eligible for cancellation/ a refund prior to shipping. Once you've received you order you will have 5 days to request a refund.
If you wish to cancel your order before the date of shipment, we will only be able to offer you an in-store credit for the same value.
If you receive your order and you're not happy, please do not attempt to apply the vinyl as this will void our refund policy. If you apply the vinyl and then decide you're not happy with your purchase you will not be eligible for a refund.
Grounds for a refund include:
1. Defects
2. Manufacturing errors
3. Damaged goods
Returned items must be in the state they arrived.
For vinyl skins, refunds are only eligible if you return the item untampered, and in its original state.
If you would like to request a refund or speak to a member of our team about our refund/ cancellation policy, please email hello@customizemyplates.com with the subject: REFUND and providing a valid reason for the refund request.